• Transport
  • Car rental

Everything you need to know about Trenitalia

Choosing Trenitalia with Virail

Italy is a beautiful country to explore by rail. Start your next adventure through stunning countryside and bustling Italian cities with Virail. With access to many routes with connections to France, Switzerland, and Austria, the 16,000+ km of rail track in Italy is perfect for visitors looking to get around the country. Virail can help you find the cheapest and quickest one-way tickets across Italy, or a round-trip ticket via different routes. Once your rail journey is planned, we automatically redirect you to the provider’s platform for a quick and hassle-free ticket purchase.

About Trenitalia

Trenitalia is Italy's principal train operator, established in 2000 following an EU directive to deregulate railway transport. State-owned and run, Trenitalia has a comprehensive network of regional and long-distance trains, including several international trains to Switzerland and France. Italy's railway infrastructure boomed in the late nineteenth century. It was known as Ferrovie dello Stato between 1905 and 2000, after which it changed its name to Trenitalia. Traveling from Bolzano in the north all the way down to Palermo in Sicily, Trenitalia offers fantastic views of the Italian countryside from mountain to sea.

Main routes and stations

As a well-developed and thorough rail network taking you to every corner of Italy, you can enjoy many routes with connecting trains with pre-booked tickets and multi-day passes. Trenitalia’s most popular high-speed routes include:

Milan-Rome: Stopping at Milan – Florence – Rome. Venice-Rome: Stopping at Venice – Florence – Rome. Naples- Reggio di Calabria: Stopping at Naples – Salerno – Lamezia – Reggio di Calabria. Pisa-Florence: Direct trains from Pisa to Florence.

You can also travel internationally on routes including: Genova-NiceMilan-ZürichVenice-Vienna

Trenitalia ticket pricing and categories

Trenitalia offers a range of different ticket categories, to give all travelers the best option at the best price.

Base: This is the standard ticket. It has one price level and can be changed, canceled or refunded before the journey.

Economy: Offering a slight discount over the full base price, an economy ticket cannot be refunded and does not allow access to other trains (although you can change your booking). It does, however, come with a discount. Think of this as a semi-flexible ticket.

Super Economy: The most affordable option. The number of seats is limited and you cannot change, refund or access other trains with this booking.

Discount Holders: There is a range of additional discount options for families, couples, students and senior cardholders.

Classes of Travel: There are four onboard classes available for travelers: Standard, Premium, Business, and Executive. As such, the price rises accordingly. With an Executive ticket, you experience the most luxurious travel conditions with on-board drinks, meals and snacks included. Where Premium and Business ticket holders are also welcomed with a drink and snack (but no meal), Standard class tickets have to purchase their drinks and food via the service trolley.

Main Transportation types used by Trenitalia

Trenitalia covers some 16,723 km of rail track across Italy, servicing over 800 million passengers each year.

The high-speed trains consist of a mixture of electric and diesel railcars, including the ETR 1000, with top speeds across Italy of 400 km/h for long-distance journeys. The rolling stock currently consists of a number of ETR trains for intercity travel. The high-speed route is known as Frecciarossa (red arrow) and Frecciargento (silver arrow), depending on the route. Slower regional trains take passengers through Italian towns and villages, with no seat reservation required before boarding. These also consist of Frecciabianca (high-speed intercity trains on the white arrow route).

Main amenities offered by Trenitalia

*Sleeping berths on night trains. *A range of seating, depending on the ticket level. *A range of dining options. *Complimentary drinks and snacks for premium ticket holders. *Bicycles and pets allowed on most routes. *Wi-Fi available on most high-speed routes. *Free entertainment using Wi-Fi on most high-speed routes. *A quiet car available on many routes. *Toilets on all the trains.

Trenitalia – Frequently Asked Questions

Are there any boarding rules?

Trenitalia runs a complex and punctual service, so it is recommended that you arrive at least 30 minutes prior to the stated departure time.

How do I book a ticket?

Once you have decided on your journey, ticket type, and traveling dates via Virail, you will be directed to Trenitalia to complete the booking.

How do I choose my seat?

Seats are assigned randomly, with preferences for position, seat, and space at the time of booking. Only high-speed trains come with seat reservations.

How can I change or cancel my ticket?

Tickets can be changed or canceled online from the booking portal, as long as you booked a Standard base ticket, rather than Super Economy.

How can I get a refund for my ticket?

To get a refund for your ticket, first, you will need to cancel using your booking reference and submit a refund request form. Ticketless trips can be refunded by going to the “My Trips” link on Trenitalia’s booking site.

How can I reach Trenitalia’s customer service?

Trenitalia’s customer service can be reached online live chat, by online contact form, or by calling 89 20 21.

What is Trenitalia’s luggage policy?

Trenitalia does not have a specific luggage policy. However, the general allowance of 2 bags or suitcases per passenger, plus one piece of hand luggage, should be followed. There are spaces on trains to store luggage, including overhead compartments for smaller bags.

What is Trenitalia’s pet policy?

Pets are welcome on all Trenitalia’s trains, provided they can be kept in a small container. The general rule is one small pet per person and admittance is free of charge. Dogs are also allowed if kept leashed. Pets are not allowed in the dining cars.

Tips to travel cheaper with Trenitalia

Booking in advance online before travel is the best way to reduce the cost of your journey. A Trenitalia Pass may also be of value if you are taking several trips within 8 days or many more trips within a month.

Does Trenitalia offer reduced mobility support?

Trenitalia endeavors to assist those suffering from all forms of disability. Those with reduced mobility can be serviced by Rete Ferroviaria Italiana. You can visit their Sale Blu site or use their national telephone at 199 30 30 60 to book assistance. All medium and long-distance trains have equipped spots that are reserved for wheelchair passengers.

Your journey with Trenitalia

Trenitalia provides convenient and affordable across Italy, and it is the preferred way of transport between cities, towns and rural areas. Some of the views experienced on Trenitalia trains are unrivaled. Trenitalia routes like the Bernina Express and the Transita, Trenonatura, and Trenino Verde lines are among the most beautiful in the world. With Virail, you can start planning your journey with Trenitalia today for a holiday to remember.

virail lets you search and compare times and prices of any transports from one city to another